We believe that your citizens, users and stakeholders hold the most valuable perspectives to unlocking insights and innovative ideas.
We’ve honed a co-creation proprietary process that identifies pains, generates solutions and validates assumptions. Our data-driven process will show you what to build and what features are most important (or not) to deliver better solutions more quickly and cost-effectively.
Outputs:
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Co-Creation Concepting
Minimum Viable Product/Service Definition
Facilitated User Sessions - in-person or virtual
User Surveys
Concept Validation
Feature Set Prioritation
Service and Product Strategy
UI / UX Design:
UI/UX Design- We embrace an agile mindset, allowing us to iterate and refine our designs based on user feedback and evolving needs. This iterative approach ensures continuous improvement and a faster time-to-market. From wireframing to interactive prototypes, our team combines aesthetics with usability, delivering visually engaging designs with detailed interactions that development teams understand.
Outputs:
Wireframes
Interface Design (IU)
Prototypes
Interaction Design
Visual Design
User Research:
Our service design process revolves around understanding user pain points, needs, organization strategy, systems thinking and collaborating with stakeholders to craft solutions that are holistic and seamless.
The goal is to prioritize and deliver accessible, inclusive, and connected services that make people happy. With a deep understanding of your users and their context, we engage in comprehensive research and analysis to uncover service gaps and pain points. By mapping out customer journeys and creating service blueprints, we gain valuable insights into the user experience, enabling us to envision and design solutions that address their needs effectively. Our scientific approach to user experience (UX) design utilizes rigorous methodologies and human-centred research. Through in-depth user interviews, surveys, usability testing, and data analysis, we uncover deep insights into user behaviour, preferences, and needs.
Outputs:
Comparative & Competitive Analysis
Personas
Journey Maps
Service Blueprints
Use Cases
We believe testing and usability is a requirement to a seamless experience.
Through our expert usability evaluations and heuristic reviews, we identify pain points, bottlenecks, and areas for improvement that may hinder user interactions. Our meticulous evaluation encompasses navigation, layout, content, and interactive elements to ensure your solution is optimized for intuitive and efficient user journeys.
Outputs:
Usability Testing
US Benchmarking & Net Promoter Score (NPS)
Heuristic Review
Stakeholder Reporting
Design Leadership:
We recognize the importance of building a skilled and knowledgeable team to drive innovation and deliver exceptional results.
That's why we offer embedded talent services, providing you with access to our experienced service designers, user experience researchers, and interface and interaction designers who seamlessly integrate into your team. By collaborating closely with your team members, we ignite a passion for innovation and encourage creative problem-solving approaches. We facilitate knowledge transfer, equipping your team with the skills and mindset needed to tackle complex challenges and drive continuous improvement.
Outputs:
Design Implementation
Team Training Workshops
Mentorship / Job shadowing
Individual Contributor Assignments
Design Reviews
Courses